​

• • It is the aim to provide a safe and pleasant environment in which patients and visitors may receive healthcare and staff may carry out their work in a safe/ secure environment. To assist in providing this, all persons accessing the service of the practice are expected to observe this Practice Code of Conduct.
  • The Code of Conduct states:
  • Persons attending the practice whether in person or by telephone should behave in a manner that respects the rights of others and the practice environment.
  • The following behaviour falls outside the code of contact and is therefore considered to be unacceptable;
  • Excessive noise obtrusive to others (staff, other patients and visitors)
  • Use of threatening / abusive / obscene language or any form of shouting
  • Offensive remarks of a racial, sexual or personally derogatory nature
  • Demands for appointments or services despite being advised we are fully booked
  • Damage to property or Theft
  • Spitting
  • Threatening / aggressive gestures and / or actions
  • Inappropriate behaviour involving alcohol / substance misuse.
  • Intimidating or violent behaviour towards practice staff / doctors.
  • Any person acting in an unacceptable manner will be asked by a member of staff to stop behaving in such a way and to observe the practice code of conduct.
  • If a person repeatedly fails to observe the code of conduct, the patient will be removed from the practice list and declined consultations. Violent behaviour (verbal or physical) is never tolerated and may result in police prosecution.
  • The practice also has a code of conduct for staff to ensure professionalism and consideration of patient needs and privacy in line with Code of Conduct for General Practice Policies.