Patient Information

Please bring the following to your first appointment:

A current, valid Medicare card (if you have one), any current Concession card you have.

• WorkCover patients– please provide your claim details within 48 hours. If you have trouble obtaining please contact ICARE insurance.
• Interpreter– If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment.
• If you require an Auslan sign language interpreter during your appointment, please make a booking online at https://auslanservices.com/ or by phone on 1800 246 945.

• The aim is to maintain a safe and comfortable environment where patients and visitors can receive care, and staff can work securely and effectively. To help achieve this, all individuals accessing the practice’s services are required to follow this Practice Code of Conduct.

  The Code of Conduct states:

• Persons attending the practice whether in person or by telephone should behave in a manner that respects the rights of others and the practice environment.
• The following behaviour falls outside the code of contact and is therefore considered to be unacceptable;
  • Excessive noise obtrusive to others (staff, other patients and visitors)
  • Use of threatening / abusive / obscene language or any form of shouting
  • Offensive remarks of a racial, sexual or personally derogatory nature
  • Demands for appointments or services despite being advised we are fully booked
  • Damage to property or Theft
  • Spitting
  • Threatening / aggressive gestures and / or actions
  • Inappropriate behaviour involving alcohol / substance misuse.
  • Intimidating or violent behaviour towards practice staff / doctors.
• Any person acting in an unacceptable manner will be asked by a member of staff to stop behaving in such a way and to observe the practice code of conduct.
• If a person repeatedly fails to observe the code of conduct, the patient will be removed from the practice list and declined consultations. Violent behaviour (verbal or physical) is never tolerated and may result in police prosecution.
• The practice also has a code of conduct for staff to ensure professionalism and consideration of patient needs and privacy in line with Code of Conduct for General Practice Policies.
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Appointment Cancellation Policy​

We request that you provide a minimum of 2 hours notice if you cannot attend your appointment.

This provides us with the opportunity to offer your appointment to another patient who may need to see a doctor more urgently.  Please phone reception on 02 4989 6999 to cancel your appointment.

Cancellations and fees: Please contact us at least 4 hours prior to change/cancel your appointment. Patients failing to cancel/attend their appointment incur a $70 fee. – to 2 hours in line with the paragraph above it.